Connect Tripleseat to Fishbowl

Use this guide to create a Tripleseat connection in Fishbowl and map each Tripleseat location to the correct Fishbowl store.

Before you begin

• Access to the correct client and brand in Fishbowl
• A Tripleseat customer administrator account
• Pop-ups enabled for Fishbowl in your web browser

You do not need to enter a Tripleseat client ID or client secret in Fishbowl.

Create the connection

1. Sign in to Fishbowl and select the correct client and brand.
2. Select Integrations from the navigation menu.
3. On the Discover tab, search for Tripleseat.
4. Open the Tripleseat integration by selecting View Details.
5. Select the Connections tab.
6. Select New Connection.
7. In the Authorize step, select Authorize with Tripleseat.
8. A Tripleseat authorization window will open. Sign in with a Tripleseat customer administrator account, review the access request, and approve it.
9. After authorization succeeds, return to Fishbowl. The setup window will automatically advance to the Store step.

Map your locations

1. Under Tripleseat ID, select the Tripleseat location you want to connect.
2. Under Select a Store, choose the matching Fishbowl store.
3. Select Add to create another row if you need to map additional locations.
4. Repeat the process until each required Tripleseat location is paired with the correct Fishbowl store.
5. Select Finish to save the mappings and complete the setup. If you want to save the current mappings and continue adding more first, select Save instead.

Confirm the connection

Return to Integrations and open My Connections, or return to the Tripleseat integration’s Connections tab. Confirm that the Tripleseat connection appears and is connected.

TroubleshootingThe Tripleseat authorization window does not open

Allow pop-ups for Fishbowl in your browser, then select Authorize with Tripleseat again.

The authorization window was closed before setup completed

No connection is created until Tripleseat authorization succeeds. Start the authorization step again and complete it in the Tripleseat window.

You cannot approve access in Tripleseat

A Tripleseat customer administrator must complete the authorization. Ask a Tripleseat administrator for your organization to sign in and authorize the connection.

A previously working Tripleseat connection needs authorization again

Tripleseat authentication may have changed or expired. A Tripleseat administrator must reauthorize the connection before data can resume.

A location is missing or you still cannot connect

Confirm that the Tripleseat administrator can access the location in Tripleseat. If the issue continues, contact Fishbowl Support and include the client, brand, and affected location names.